Account & Billing
Manage your Kodesiq subscription, understand usage limits, and handle billing questions.
Subscription Management
Manage Your Plan
View your current plan, usage, and billing information in your account dashboard.
Go to Dashboard →Available Plans
All plans include full dashboard analytics and website integration options.
Starter
Growth
Most Popular
Professional
Scale
Annual Billing Available
All plans offer annual billing with a discount. Annual plans are billed yearly at 10 months' pricing (equivalent to 2 months free). You can select annual billing during plan changes in your dashboard.
Understanding Usage Limits
Content Processing Capacity
This is the total word count of all content you can upload and store in Kodesiq. This is a cumulative limit that does not reset monthly - it represents your total content library size.
Content Processing Capacity Planning
Content processing capacity varies significantly based on sermon length, speaking pace, and content type. Your dashboard shows exact word counts for uploaded content to help you track usage.
Most churches find the Growth plan (45M words) sufficient for several years of content, while larger churches with extensive archives may benefit from Professional (120M words) or Scale (300M words) plans.
Q&A Interaction Limits
The number of questions your congregation can ask Kodesiq each month. This limit resets on your billing cycle date. The Scale plan includes unlimited Q&A interactions with no monthly limits.
Usage Limit Behavior
Q&A Interactions: Soft limit - Kodesiq continues working when exceeded, but overage charges apply per additional question.
Content Processing Capacity: Hard limit - you must upgrade your plan to upload additional content when capacity is reached.
Monitoring Usage
- Check the Billing & Usage tab in your dashboard for real-time statistics
- Receive weekly email reports with detailed usage summaries
- Monitor content processing capacity to plan future uploads
- Track Q&A interaction trends to optimize plan selection
Managing Your Subscription
Upgrading Your Plan
- Go to the Billing & Usage tab in your dashboard
- Click "Change Plan" or "Upgrade Plan"
- Select your new plan from the available options
- Complete the Stripe checkout process
- Your upgrade takes effect immediately with prorated billing
Upgrade Benefits
Upgrades are processed immediately with automatic proration. You'll get instant access to higher limits and new features, with billing adjusted for the remaining period.
Downgrading Your Plan
Downgrades include automatic validation to ensure your current usage fits within the target plan's limits:
- System checks your current content processing capacity usage
- Validates Q&A interaction history against new plan limits
- Prevents downgrades that would exceed new plan's capacity
- Provides guidance on reducing usage if needed
Payment Management
Update payment methods, view invoices, and manage billing through the Stripe Customer Portal:
- Go to the Billing & Usage tab in your dashboard
- Click "Manage Payment Methods"
- You'll be redirected to the secure Stripe Customer Portal
- Update payment methods, download invoices, or view billing history
- Return to your dashboard when finished
Subscription Cancellation
You can cancel your subscription at any time through the Billing & Usage tab. Your Kodesiq will remain fully functional until the end of your current billing period, after which it will be deactivated.
Billing & Payment Details
Supported Payment Methods
Kodesiq uses Stripe for secure payment processing and supports:
- Credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards with credit card logos
- International cards (subject to Stripe availability)
Payment Method Updates
Update payment methods through the Stripe Customer Portal accessible from your Billing & Usage tab. This secure portal allows you to manage payment methods, view invoices, and download receipts.
Billing Cycle & Invoicing
- Monthly plans bill on the same date each month (your subscription start date)
- Annual plans bill yearly with significant discount (10 months pricing)
- Q&A interaction limits reset on your billing cycle date
- Content processing capacity is cumulative and does not reset
- Invoices and receipts are automatically sent via email
- All billing is processed securely through Stripe
Common Billing Questions
Can I change my billing date?
Billing dates are set when you first subscribe and cannot be changed. Contact support if you need assistance with billing timing.
What happens if I exceed my Q&A limits?
Kodesiq continues working normally, but overage charges apply for each additional question beyond your plan limit. You can monitor overage charges in your Billing & Usage tab and upgrade to avoid future overages.
What if I exceed my content processing capacity?
You'll need to upgrade your plan to upload additional content. Content capacity is cumulative and represents your total content library size. Content uploads are blocked when capacity is reached.
What is your refund policy?
Subscription payments are generally non-refundable except as required by law or in cases of service failure. You can request refunds for specific circumstances by contacting support.
Need Help?
If you're experiencing issues or have questions, we're here to help.
Documentation
Check our troubleshooting guide for common solutions
When contacting support, please include your church name and a detailed description of the issue.